Feedback & Complaints

Your feedback helps us maintain high standards of professional practice. Whether you have a concern, complaint, or positive feedback, we take all comments seriously.

Your Rights

As a client or organisational partner, you have the right to:

• Receive respectful, competent, and ethical service

• Be informed about risks and benefits of interventions

• Refuse any suggested approach

• Request a referral to another provider

• Access your personal information in accordance with privacy legislation

• Make a complaint if dissatisfied with services

• Have your complaint taken seriously and handled promptly

How to Provide Feedback

If you'd like to share feedback about your experience - positive or constructive - please contact Dr. Katharine Smith at contact@mindwiseworkplace.com.au.

Making a Complaint

If you have concerns about services, there are several pathways available to you:

Step 1: Direct Discussion

We encourage you to raise concerns directly with Dr. Katharine Smith. Many concerns can be resolved through open conversation. You can discuss your concerns during a session or send an email to contact@mindwiseworkplace.com.au 

Step 2: Formal Written Complaint

If you prefer to make a formal complaint, or if direct discussion hasn't resolved your concern, you can submit a written complaint to:

Dr Katharine Smith
MindWise Workplace Solutions
contact@mindwiseworkplace.com.au 

Your written complaint will be:

• Acknowledged within 48 hours

• Investigated thoroughly and objectively

• Responded to in writing within 14 days (and no longer than 30 days)

• Handled confidentially in accordance with privacy obligations

Step 3: External Complaints

You have the right to lodge a complaint with external regulatory bodies at any time. You don't need to complain to us first.